cecilia
Staff member
Anyway, I went to a local at&t store today and try to resolve a problem my dad has with the exchange/return policy. He bought a phone on saturday and couldn't figure out why he can't make any outgoing call and that it's complicate to use. Next day, he took it back to have an exchange done or a return on it so he can get a better phone. The rep told him he can't do anything because the phone left the premise and now his only way out is to buy another phone and keep the old one. They also said there's a $35 restock fee on it. No matter what my dad said, they refused him. He got angry and threw the phone on the floor and said there's no use of having a crappy phone so the store better keep it. Now, i went in today trying to put the pieces together and the assistant told me the same thing but he added that b/c my dad stomp his foot on the phone, there's nothing he can do about it. He was there and witness the whole incident so he knows what he's talking about and since i was not there, i don't know what's going on. My response to him was "so then can i please watch the video clip so i can figure what's going on here?' and you know what the assistant manager said to me? he said 'THE VIDEO HAS NO AUDIO' and i'm like, "it's fine, i can watch the actions and take it from there.' the assistant manager then turn around and said "i can't show you the clip" and stick to what he told me earlier -- b/c my dad stomp on it, he can't do anything about it. I told him that if the store would have honor the policy they stated online (30 days back refund/return) then things wouldn't resort to this matter. No matter what i say, the assistant manager says the same thing 'the minute he step on the phone, the customer services end there.' -- what i don't get is this, how many time do i have to tell him that it's the customer services fault for not honoring what they promise to do. if they did exactly what had been stated online and on the receipt -- things wouldn't turn this sour. And again, i got no answer but 'we can't do anything' from the assistant manager. I personally think it's rude -- very rude of the store to do this in the first place. I blame my dad for stomping over the phone but i could understand his frustration. After today incident from there and the way they treat me whether we're old customer or not, i don't think i will ever RENEW my contract with them EVER again as i find out later on that it's very difficult to get a hold of someone who will listen well to this story.
I also try to contact corporate office and out of all things, there's none to be found. I google it up and finally found one only to talk to another agent in another state. Complain can't be file as there is no e-mail address available or any other phone except A P.O. BOX mailbox to write too .. First thoughts came to mind, wthey! So now, I'm writing to complain through mail? Excuses, excuses. I finally understood why the big head decided to take this route -- to avoid all matters -- if my letter get lost in the mail, oops, too bad so sad for me. BAD BAD customer services. Worst experience in my life! I will never EVER get services from at&t again.
anyway, tell me what y'all think -- i personally will not recommend this company to anyone from now on. I'm sick to my stomach, thinking of what i've been through a few hours ago. It'd a lesson learn for me.
I also try to contact corporate office and out of all things, there's none to be found. I google it up and finally found one only to talk to another agent in another state. Complain can't be file as there is no e-mail address available or any other phone except A P.O. BOX mailbox to write too .. First thoughts came to mind, wthey! So now, I'm writing to complain through mail? Excuses, excuses. I finally understood why the big head decided to take this route -- to avoid all matters -- if my letter get lost in the mail, oops, too bad so sad for me. BAD BAD customer services. Worst experience in my life! I will never EVER get services from at&t again.
anyway, tell me what y'all think -- i personally will not recommend this company to anyone from now on. I'm sick to my stomach, thinking of what i've been through a few hours ago. It'd a lesson learn for me.