Hi! Umm I don't know if you got this fixed or not, but just for future reference to those who may have the same problem.
I would say, head over to Soompi.com's clubbox help thread. Can be found in the Tech > Trouble shoot > Pinned thread
Umm...I don't know how many people on SW can read Korean and understand (I'd say none haha or maybe 1-2). But on soompi, many more people can help you, since many of them know Korean.